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Cancellation of ride is open to our users, this can be done at any time but you could be charge if driver is assigned to you. This fee is for compensation of driver and associate for routing to your location. we advice you to request for ride as soon as you are ready to do so. Our driver can as well cancel your trip if you fail to show up at your pickup location after waiting discretion of the driver assigned to you. You could be charge a cancellation fee in this scenario

CONFIRM IF YOU ARE CHARGE FOR CANCELATION
1. Click on menu icon, then click Your Trips
2. check on your Past trips and locate and click cancel in your trip status
3. Under Receipt you will see your cancellation fee status

HAVE A DIFFERENT ISSUE WITH A CANCELLATION FEE?
Contact support@gooloops.com to share the details with us